Information on our e-Customs Programme

e-Customs in figures


IT systems processing e-services,

public e-services provided on the transaction level (maturity level 4*),

public personalised e-service (maturity level 5*),

of businesses using the electronic communication channel covered with the automatic service of settling accounts (budgetary income collected by the Customs Service),

PLN 168 802 218
– investment expenditures,

PLN 143 481 885
– EU-refinancing (Innovative Economy Programme),

PLN 25 320 333
– state budget finances,

15 000
– minimum number of users in the Customs Service, using the electronic e Customs Programme platform.

Better services for entrepreneurs and citizens in digital era

One of the most significant challenges to be faced by the Polish Customs Service in the near future is to meet the requirements of a modern, information-based society as well as to allow customers to perform formalities by electronic means.

It can be achieved, inter alia, by development of an electronic environment for the Polish Customs Service in order to provide the public with e-services related to collecting duties, trade in goods and ensuring the security of international trade providing:

  • Meeting of  EU requirements resulted from the e-Customs initiative,
  • facilitation of legal business activities through more efficient services to economic entities and increasing the accessibility of information resources,
  • more efficient exchange of information with other customs services, the European Commission and cooperating institutions.

e-Customs Programme is a package of actions enabling also, at national level the following activities:

  • elimination of paper documents,
  • increase of economic operators' competitiveness (simplified procedures for reliable entities),
  • simplification of formalities, thus speeding up the flow of goods,
  • more efficient control and customs supervision (risk analysis, security),
  • rationalisation of Customs Service functioning.


We have implemented the following electronic services:

  • registration of economic operators trading in goods within the EU,
  • assignment to economic operators and keeping of the unique EORI number.
  • providing access to data on any economic operator for the purposes of customs operational systems,
  • processing import declarations in simplified procedure,
  • processing export declarations in simplified procedure,
  • processing export declaration
  • providing the economic operators with actual customs tariff in XML format,
  • information on the actual customs tariff,
  • processing AAD (Excise Administrative Accompanying Document) – document for excise goods' movement in  duty suspension procedure

Completed projects

Import Control System (ICS) supporting procedures relating to the movement of goods within the EU customs territory which enables electronic exchange of messages between the economic operator and the customs office with regard to the security data as well as the exchange of messages on the results of risk analysis between customs offices at the EU level;

Export Control System (ECS2) supporting export procedures, e.g. processing of the exit summary declaration with the office of its submission (an EU requirement related to the CCC Security Amendment to export procedures) and processing of simplified procedures;

Excise Movement and Control System (EMCS PL) supporting movements of excise goods between EU Member States and the movements of goods in subject within the EU territory  with regards to import and export;

European Operators Registration and Identification (EORI) – its implementation has accelerated and increased the efficiency of Customs Service operations by introducing the obligation for economic operators to register and use the EORI number in all customs transactions and activities within the European Union;

Risk Analysis Module (RAM) for the central operational  systems in use;

ISZTAR3 – Integrated Customs Tariff Information System, reference system supporting customs tariff database, fully compatible with the TARIC EU tariff system in compliance with the functional requirements and business process of this system. The subsequent version of ISZTAR system is an upgrade of ISZTAR2, incorporating changes related to the modification of TARIC3 EU system.

Services under preparation

  • electronic processing of the import operations (projects: AIS – Automated Import System, and ZEFIR2 – Integrated Tariff Collection and EU/Budget Settlements System);
  • electronic processing of EU statistics operations (AIS project);
  • electronic processing of export (AES – Automated Export System);
  • electronic processing of transit (projects: NCTS2 – New Computerised Transit System, and OSOZ2 – Poland-wide System for Warranties Processing);
  • electronic processing of excise documents (projects: EMCS PL – Excise Movement and Control System, ZEFIR2 and OSOZ2); 
  • electronic processing of warranties (ZEFIR2 and OSOZ2);
  • registration of economic operators (SZPROT – Project System for Integrated Registration of Economic Operators and Participants in Economic Trade);
  • customs information portal and processing of customs declarations in form of single access point (ECIP/SEAP PL – Project Portal and electronic communication with entrepreneurs);
  • target  integrated environment for the customs tariff (ISZTAR4);
  • implementation of fully automated systems for export (AES) and import (AIS), including aspects of centralised customs clearance;
  • electronic processing of movement of goods within the EU customs territory, i.e. final step in e-Customs initiative to be carried out in cooperation with other public agencies.